Architecture
Shared agent layer, role-based routing, approval checkpoints, and status visibility.
Scenario Tracks
Team ops cockpit
A small team coordinates support, incident flow, and project routing through role-aware agents.
Operators
2–10 operators with mixed chat and dashboard touchpoints.
Delivery
Best fit for a future managed deployment package.
Expected outcomes
What success looks like for this scenario
- Intake gets triaged consistently instead of by whoever is online.
- Escalation paths become explicit between humans and specialist agents.
- Operational reporting can be generated from one coherent source of truth.
Boundaries
- Assumes clear role ownership across operators.
- Not intended for highly regulated workflows without additional controls.
Key risks
- Routing ambiguity if ownership rules are not explicit.
- Incident flow can stall if escalation policy is undefined.
Minimum smoke checklist
Lowest-cost validation
- 1Can route three sample requests to correct human/agent owners.
- 2Can execute one escalation from L1 to specialist path with evidence.
- 3Can generate one short operational status summary from logs.
Next actions